In response to the ongoing COVID-19 pandemic, AT&T is taking new steps to keep our customers in California connected. We understand the financial hardship many Californians are currently facing and we are working with our residential customers and small businesses to reduce disconnections and late fees – and expand access to discount communications services.
Our ongoing efforts in California include:
- Waiving fees for traditional wireline and VoIP services
- Expanding eligibility and access to discount Internet and telephone programs.
- Assisting customers to stop disconnections and late fees.
- Providing upgrades to AT&T Fiber for eligible DSL customers free of charge.
As a trusted voice in our community, we are hoping that you can help us relay this information to your stakeholders. The attached flyers, which outline in more detail the protections that are available to AT&T’s customers in California, can be shared with your network. We appreciate any support you can offer in helping get the word out in our communities.
If you have any questions about these new protections for customers in California or any of our other COVID-19 response efforts, please do not hesitate to contact me. I also have this flyer available in additional languages if you should need them:
Just let me know, and I’ll be happy to send those along!